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Ethiopian Airlines’ Cargo & Logistics Services, one of Africa’s largest network operators, has launched a new feature that enables customers to make online reservations for their cargo.
The platform enables customers check flight schedules, space availability, loadability of freight and make real-time booking of their shipment on a single platform and in a convenient way on cargobooking.ethiopianairlines.com.
Ethiopian Cargo & Logistics Services said it is rolling out the online booking subsequent to its introduction of the mobile application to heighten its customer’s experience.
The mobile app which is available for Android and IOS users, brings convenience to customers with a real-time update through a range of self-service features. On the Mobile App, customers can check flight schedule, submit enquiry, receive notifications when the shipment is ready, book charter flights and track shipments.
“We are pleased to offer our customers with convenience in their experience of air cargo booking. We are committed to start walking the long walk of taking out paper from entire air cargo process by digitalizing the logistics value chain” said Ethiopian Airlines GCEO. Tewolde GebreMariam.
“Taking out paper from logistics value chain is not only convenient and hassle free service for customers but also it delivers more efficient operational excellence and achieves long term sustainability goals.”
The airline’s online booking platform, Mr GebreMariam noted, “Will be crucial in empowering direct cargo customers and forwarders with reliable access to our cargo capacity inventory.”
He added: “Besides, our cargo division has proved to the world that it is a genuine partner in times of dire need by delivering lifesaving PPE’s (personal Protective Equipment) and hundreds of millions various vaccines to all major continents of the world.”
Ethiopian Airlines said it provides its customers with fully automated cargo service “using the latest technologies for data, information and market intelligence with 100 percent e-AWB” from its main hub in Addis Ababa.
Ethiopian Airlines has transformed its cargo operations and provides fully automated cargo service with one of the latest Cargo IT systems by adopting the latest aviation systems and technologies.
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